RETURNS POLICY

 

NASH will exchange or refund goods purchased from nashhome.com.au provided the goods are unused, have not been washed, are still in original packaging and have their tags attached.

 

Refunds will only be offered if items are received back at the NASH office within 14 days of the customer originally receiving their order.

 

To complete a return, the customer must contact NASH via email (hello@nashhome.com.au) to notify us they wish to exchange or refund their order.

 

The customer will then be emailed instructions on how to complete their return and what information to include on or inside the package. 

 

All return shipping is done at the customer’s own expense and must be sent via a prepaid and traceable method to ensure safe and documented delivery. NASH takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a return shipping charge will be applied.

For International returns you must mark on the postal company's consignment 'Returned Goods' to ensure that the items do not attract possible customs duties and taxes.

 

NASH reserves the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.

 

Refunds will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard).

 

FAULTY ITEMS

 

All goods are quality controlled prior to dispatch, however we realise that sometimes production faults can result. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by NASH, as the supplier. In case of faulty items, NASH will also refund the cost of return shipment once assessed.

Return of faulty goods must adhere to the following:

  • The product must have been purchased within 6 months of notification. 
    You must notify NASH via email (hello@nashhome.com.au) with: 
    (i) A photograph of the item with a description of the fault 
    (ii) A "proof of purchase", being either the email confirmation or invoice from NASH or bank statement.  

  • NASH will respond within one business day with a Return ID number and confirmation of the address to post your item. 

  • Items must be sent via a traceable and pre-paid method. 
    Please note that wear and tear in the course of normal use is not considered a fault. Linen, cashmere and other fibers and fabrics should be handled with care.

 

For more information on how to care for your NASH products please refer to the care instructions on the product pages of our website or email us at hello@nashhome.com.au