Products & Features
What products do you sell at NASH?
At NASH, we offer a wide range of high-quality home products, including home decor, kitchen essentials and bedroom accessories. We produce only the best items to ensure that your home reflects style, comfort, and functionality.
Where can I view your products?
You can browse our full selection of products on our website at www.nashhome.com.au We also provide detailed descriptions, measurements, and images to help you make informed decisions. We also have a showroom.
Whereare your products made?
All our products are Australian made in our Sydney studio.
Do you accept custom orders?
Yes we do! as we are an Australian made company we can customise our products to your requirements. Please contact us here to get in touch.
Do you offer gift cards?
Yes! We offer gift cards in various denominations, so you can give the gift of choice to your loved ones. Gift cards can be purchased on our website and used towards any product available online.
Can I get assistance with choosing the right products for my home?
Absolutely! Our customer service team is happy to assist you with any product recommendations.
Returns & Orders
How do I place an order?
To place an order, simply browse our online store, select the items you want to purchase, and follow the checkout process. We offer secure payment options, and you can choose to have your items delivered directly to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Afterpay and Klarna for your convenience.
Can I change or cancel my order afterit’s been placed?
Once an order has been processed, we are unable to make changes or cancellations. However, please contact our customer service team as soon as possible, and we will do our best to assist you.
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, we offer a 30-day return policy for most items. To be eligible for a return, products must be unused and in their original packaging. Please refer to our Returns & Exchanges policy for more details. Unfortunately, due to the nature of customised items there will be no returns granted.
What should I do if I receive a damaged or incorrect item?
We apologise for any inconvenience! If you receive a damaged or incorrect item, please contact our team immediately. We’ll arrange for a replacement or refund, and we may ask for photos of the item and packaging to help resolve the issue quickly.
Shipping & Delivery
Do you offer delivery?
Yes, Delivery fees vary based on your location and the size of your order. You can find specific shipping costs at checkout.
Where do you ship to?
We ship to all countries across the globe. At checkout your shipping will be calculated automatically. Click here to read more about our shipping policy.
Do you provide free shipping?
Yes, we provide free shipping for orders over $100 within Australia and free shipping for orders over $300 for our International customers. Click here to read more about our shipping policy.
How long will it take for my order to arrive?
Delivery times depend on your location and the availability of the items you ordered. Typically, orders are processed within 1-2 business days, and delivery takes between 3-7 business days. You will receive tracking information once your order has been dispatched.
How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking number and a link to track your order’s progress. You can check the status of your delivery anytime using that link.
Are your products available for pickup?
Yes, if you are local to Sydney you are able to pick up from our Sydney showroom. All of our products are available for delivery to your home or business address.
Contact & Support
Whatdo I do if a product I want is out of stock?
Please get in touch with us to check stock availability, chances are the product is in production and almost ready to hit our e-shelves.